Terms of service
Last updated: 13 February 2026
1. Introduction
These Terms of Service (“Terms”) govern your use of the Bella’s Food website and services operated by Bella’s Food SA Pty Ltd (“we”, “us”, “our”).
By accessing our website, placing an order, or using our services, you agree to these Terms. If you do not agree, please do not use our website or services.
⸻
2. Business Information
Trade name: Bella’s Food
Legal entity: Bella’s Food SA Pty Ltd
Business address: 339 Belair Rd, Belair SA 5052, Australia
Email: info@bellasfood.com.au
⸻
3. Products & Services
We offer a variety of food products and services, including but not limited to:
• Hot food prepared and served ready for immediate consumption
• Frozen food products (ready-to-cook or partially prepared)
• Raw food products that are not pre-fried and require full cooking
• Sweet products and desserts
• Local delivery and pickup services
• Catering, events and wholesale supply (by agreement)
Product descriptions, images and weights are indicative. Minor variations may occur due to handmade preparation.
⸻
4. Food Safety & Consumption Responsibility
By purchasing from Bella’s Food, you acknowledge that:
• Hot food is intended to be consumed shortly after delivery or pickup
• Frozen or raw products must be stored, handled and cooked correctly
• Cooking instructions must be followed where provided
• Some products may contain allergens (e.g. gluten, dairy, eggs)
We are not responsible for issues arising from improper storage, reheating, handling or cooking after delivery or pickup.
⸻
5. Orders
When placing an order, you confirm that:
• All information provided is accurate and complete
• You are authorised to use the selected payment method
• You understand the nature of the food purchased (hot, frozen, raw or ready-to-cook)
We reserve the right to refuse, cancel or limit orders at our discretion.
⸻
6. Pricing & Payments
• All prices are displayed in AUD
• Prices may include GST where applicable
• Payments are processed securely via Shopify Payments and approved third-party providers
We do not store full payment card details.
⸻
7. Delivery & Pickup
Delivery options, fees and eligible postcodes are shown at checkout.
Local pickup:
• Available by appointment or during stated pickup times
• Customers are responsible for timely collection
Risk transfers to the customer once the order is delivered or collected.
⸻
8. Cancellations & Refunds
Standard Orders
Orders may be cancelled with at least 5 days’ notice before the scheduled delivery or pickup date for a full refund.
Due to food safety regulations:
• We do not accept returns of food products
• Refunds are not available for orders already prepared, dispatched or collected
• Sale items and gift cards are non-refundable
Catering / Events / Custom Orders
Custom, catering or event orders may be subject to separate cancellation terms, which will be provided at the time of booking.
Approved refunds are processed to the original payment method within 10 business days.
⸻
9. Wholesale Orders
Wholesale purchases are subject to separate pricing, minimum quantities and supply terms.
For wholesale enquiries, contact: sales@bellasfood.com.au
⸻
10. Intellectual Property
All website content, branding, images, recipes and materials are the property of Bella’s Food SA Pty Ltd and may not be used without written permission.
⸻
11. Limitation of Liability
To the maximum extent permitted by Australian law:
• We are not liable for indirect or consequential losses
• Our liability is limited to the value of the products purchased
Nothing in these Terms excludes rights under the Australian Consumer Law.
⸻
12. Privacy
Your use of our website is governed by our Privacy Policy, which explains how we collect, store and use personal information.
⸻
13. Changes to These Terms
We may update these Terms at any time. Updates take effect once published on this website.
⸻
14. Governing Law
These Terms are governed by the laws of South Australia, Australia.
⸻
15. Contact
For questions regarding these Terms, contact:
📧 info@bellasfood.com.au
