Shipping policy
Last updated: 13 February 2026
Bella’s Food offers local pickup and local delivery options to ensure freshness and quality across all our products.
1. Pickup (Free)
Customers can choose store pickup at no extra cost.
📍 Pickup location:
Bella’s Food
339 Belair Rd, Belair SA 5052, Australia
- Pickup times and dates are selected at checkout
- Pickup is by appointment or during available time slots
- Orders must be collected at the selected time
- Risk transfers to the customer once the order is collected
2. Local Delivery
We offer local delivery within selected areas.
- Delivery fees are calculated automatically at checkout
- Available delivery dates and time windows are shown before payment
- Someone must be available to receive the order at the selected time
Once an order is delivered to the provided address, responsibility for the order transfers to the customer.
3. Delivery of Hot, Frozen & Ready-to-Cook Products
Our products may include:
- Hot food ready for immediate consumption
- Frozen products
- Raw or partially prepared (not pre-fried) items
Customers are responsible for:
- Prompt refrigeration or freezing where required
- Safe handling and storage
- Following cooking or reheating instructions
Bella’s Food is not responsible for quality issues caused by delays, incorrect storage, or improper handling after delivery or pickup.
4. Missed Deliveries
If delivery cannot be completed due to:
- No one available at the delivery address
- Incorrect address details
The order may be returned or disposed of for food safety reasons.
In these cases, refunds are not guaranteed.
5. Adding Products After Checkout
If you would like to add items to an existing order for the same delivery or pickup date, please contact us as soon as possible.
📧 info@bellasfood.com.au
Additional items are subject to availability and may require an additional payment.
6. Changes & Cancellations
Please refer to our Refund Policy for information regarding cancellations, changes, and refunds.
7. Questions
For any delivery or pickup questions, contact us at:
📧 info@bellasfood.com.au
